Refund Policy
Our approach to refunds and cancellations
Overview
Last Updated: July 15, 2023
This Refund Policy explains how Chef GPT ("Chef GPT," "we," "our," or "us") handles refunds for our Chef GPT services, including subscriptions and digital content. By using our services, you agree to the terms of this Refund Policy.
1. Digital Content
Instant Digital Content
Important: Chef GPT provides instant access to digital content, including AI-generated recipes, meal plans, and nutrition analyses. By confirming your purchase and accessing this digital content, you acknowledge that:
- You are receiving immediate access to digital goods
- We incur immediate costs for GPU processing and AI resources upon delivery
- The digital nature of the content means it cannot be "returned"
Digital Content Waiver
Due to the instant digital nature of our Services and the immediate costs incurred for AI processing (GPU resources), the purchase of credits or subscription plans waives your right to withdraw from the purchase. Each transaction is considered final once the digital content has been delivered or the credits have been added to your account.
Types of Digital Content
AI-Generated Recipes
Custom recipes created instantly by our AI based on your inputs and preferences
Meal Plans
Personalized meal planning services tailored to your dietary requirements
Nutritional Analysis
Detailed analysis of nutritional content for recipes and ingredients
Credit Purchases
Prepaid credits that are added to your account for use with our services
2. Subscription Plans
Subscription Cancellations
You may cancel your subscription at any time through your account settings or by contacting our customer support. Upon cancellation, you will continue to have access to the subscription features until the end of your current billing period. We do not provide partial refunds for unused portions of your current subscription period.
Automatic Renewals
Subscription plans automatically renew at the end of each billing period (monthly or yearly) unless you cancel before the renewal date. By subscribing, you authorize us to charge your payment method for the renewal period at the then-current rate.
Declined Payments
If we are unable to charge your payment method for a renewal, we may:
- Attempt to charge your payment method again
- Downgrade your account to the free version, if available
- Suspend your access to premium features until payment is resolved
3. Exceptional Refund Circumstances
While our digital content purchases are generally non-refundable, we recognize that exceptional circumstances may arise. We may consider refund requests in the following limited situations:
Technical Failures
If our service experiences a significant technical failure that prevents delivery of purchased digital content or credits, we may issue a refund or provide replacement credits.
Unauthorized Purchases
If you believe your account was used to make unauthorized purchases, please contact us immediately. We may require documentation of the unauthorized use.
Duplicate Charges
If you were charged multiple times for the same purchase due to a technical error, we will refund the duplicate charges once verified.
Legal Requirements
We will provide refunds as required by applicable law, despite any contrary provisions in this policy.
Documentary Evidence
When requesting a refund under exceptional circumstances, we may require:
- Transaction details and receipt
- Description of the issue encountered
- Screenshots or other evidence of the technical failure, if applicable
- Documentation of unauthorized charges, if applicable
4. Refund Request Process
How to Request a Refund
If you believe you qualify for a refund under the exceptional circumstances outlined above, please contact our customer support team:
Send a detailed email to support@aitwo.com with your account information and the reason for your refund request.
Support Form
Complete the refund request form in your account dashboard under "Billing & Payments" → "Request Refund."
Response Time
We aim to respond to all refund requests within 3 business days. Complex cases may require additional time for investigation.
Refund Method
If approved, refunds will be processed using the original payment method whenever possible. Depending on your payment provider, refunds may take 5-10 business days to appear on your statement.
5. Your Legal Rights
This Refund Policy does not affect your statutory rights that cannot be waived through contract. If you are a consumer in the European Economic Area (EEA), you generally have a right to withdraw from a contract for digital content within 14 days. However, by agreeing to our Terms of Service and this Refund Policy, you acknowledge that you lose your right of withdrawal once the performance of the contract has begun (i.e., when you access the digital content).
If you have questions about your legal rights, please consult with a legal professional or your local consumer protection agency.
6. Changes to this Refund Policy
We may update this Refund Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will post the updated Refund Policy on our website and update the "Last Updated" date. Your continued use of our services after any changes to this Refund Policy indicates your acceptance of the new terms.
7. Contact Us
Contact Information
If you have any questions about this Refund Policy or would like to request a refund, please contact our customer support team at:
Chef GPT
Email: help@mail.aitwo.co
Summary of Key Points
- ✓Digital content (recipes, meal plans, nutrition analyses) is non-refundable once delivered due to instant access and immediate GPU processing costs.
- ✓Subscription cancellations take effect at the end of your current billing period with no partial refunds.
- ✓Exceptional refunds may be considered for technical failures, unauthorized purchases, or duplicate charges.
- ✓Contact support@aitwo.com for all refund requests with relevant documentation.